Refund Policy

Overview

PlayEnglish Games offers virtual goods such as coins, experience points, and in-game items. All purchases of virtual goods are final and non-refundable, except as described in this policy or required by applicable law.

Virtual Goods

Virtual goods purchased within PlayEnglish Games — including coins, magic wands, magnifiers, compasses, and level slot expansions — are digital items that exist only within the platform. Refunds are generally not available for virtual goods once they have been delivered to your account, particularly in the following cases:

• The item has been consumed or used in gameplay (e.g., a magic wand used to generate words).
• The item has provided its intended benefit (e.g., a magnifier that revealed a word's first letter).
• The purchase has contributed to game progress that cannot be reversed (e.g., XP earned from a coin purchase).

Exceptions

We may consider a refund request in the following exceptional circumstances:

• Technical error: If a purchase failed to deliver the virtual goods due to a verified platform bug or payment processing error.
• Unauthorized purchase: If you can demonstrate that a purchase was made without your authorization (e.g., by a minor without consent), subject to our review.
• Duplicate charge: If you were charged more than once for the same item due to a system error.

Refund Request Process

To request a refund, please contact us at support@playenglish.games within 7 days of the purchase. Include your account email, the transaction details, and the reason for the request. We will review each case individually and respond within 5 business days. Approved refunds will be issued as platform credit or reversed to the original payment method at our discretion.

Contact Us

For refund-related inquiries, please email support@playenglish.games.